Legal
Privacy Policy
Last updated: 17 August 2026
Fuel Flush ("we", "us", "our") provides 24/7 mobile wrong fuel drain and recovery services across Warrington and surrounding areas. This policy explains what personal data we collect, why we use it, and your rights under UK GDPR and the Data Protection Act 2018.
Who we are
Fuel Flush is the data controller for personal information collected through this website and when you contact us for assistance.
- Business: Fuel Flush
- Address: Winwick Road, Warrington, Cheshire, WA2 8ED
- Phone: 07933 620 900
- Website: fuelflush.co.uk
What data we collect
Depending on how you contact us, we may collect:
- Contact details such as name, phone number, email address, and postcode or town
- Job details such as vehicle type, misfuel type, whether the engine has been started, location, and notes you provide
- Fleet or commercial enquiry details such as company name, depot address, and coverage requirements
- Call and message records from phone, WhatsApp, or website forms needed to dispatch a technician
- Technical website data such as IP address, browser type, device information, and pages viewed (if analytics or similar tools are in use)
We do not intentionally collect special category data. Please avoid sending unnecessary health or sensitive information when contacting us.
How we use your data
We use personal data to:
- Respond to emergency callouts and arrange roadside recovery
- Provide quotes, advice, and follow-up about a job
- Handle fleet, commercial, and planning enquiries
- Improve our website, response times, and service coverage
- Meet legal, insurance, licensing, and accounting obligations
Lawful bases
We process personal data where one or more of the following applies:
- Contract or steps taken at your request before entering a contract (for example arranging a callout)
- Legitimate interests in operating and improving our emergency recovery service, provided those interests are not overridden by your rights
- Legal obligation where we must keep records for tax, insurance, or regulatory reasons
- Consent where we ask for it (for example optional marketing, if offered)
Sharing your data
We do not sell your personal data. We may share limited information with trusted parties only where needed, such as:
- Technicians and subcontractors dispatched to complete a job
- Insurers, solicitors, or regulators where required
- Service providers who host our website, forms, phone, or messaging systems under appropriate agreements
If a job involves a third-party insurer, fleet operator, or roadside assistance partner, we may share job-related details needed to complete recovery and invoicing.
How long we keep data
We keep personal data only as long as needed for the purpose collected, including completing the job, handling complaints, insurance claims, and meeting legal retention requirements. Enquiry and job records are typically retained for a reasonable business period and then deleted or anonymised where practicable.
Cookies and website analytics
Our website may use essential cookies needed for the site to work. If we use analytics or similar tools, they may collect anonymous or pseudonymous usage information to help us understand how the site is used. You can control cookies through your browser settings.
Your rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to erase data in certain circumstances
- Restrict or object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take reasonable technical and organisational steps to protect personal data against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our services are intended for vehicle owners, drivers, and businesses. We do not knowingly collect personal data from children.
Changes to this policy
We may update this privacy policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of our website or services after an update means you should review the revised policy.
Contact us
If you have questions about this policy or how we handle your data, contact Fuel Flush:
- Phone: 07933 620 900
- Address: Winwick Road, Warrington, Cheshire, WA2 8ED
- Website: Contact page